Customer Relationship Management Systems (CRM)

crm_imgCOSEKE’s Customer Relations Management solution is an award winning system, and as a web-based open-platform CRM solution, it is easy to customize to meet an organization’s changing needs. It is easy-to-use and offers a competitive advantage by providing organizations with a 360-degree view of their customers.

Better Customer Service

COSEKE’s CRM will enhance your ability to personalize and customize relationships you’re your customers regardless of which employee deals directly with them at any given time. COSEKE’s CRM solution maintains a repository of customer profiles, giving employees the ability to treat each client individually. As a result, each employee is better informed about each customer’s specific needs. Our CRM helps the organization easily and quickly modify its level of service in order to match each customer’s profile. This improved customer service leads to increased customer loyalty and correspondingly decreases customer dissatisfaction. CRM systems also help the company receive feedback from customers regarding products they have purchased.

More Customers and Revenue

COSEKE’s CRM systems help the organization effectively identify potential customers. As it keeps track of current customer profiles, the company can generate new strategies to determine which demographics it should target to obtain a wider customer base. By using CRM information, a business can coordinate marketing and promotional campaigns more efficiently by ensuring that such promotions will not target people who are already customers. CRM also ensures increased customer retention through the implementation of loyalty programs.

Simplified Marketing/Sales

Our CRM solution helps companies establish better communication channels. Websites, for example, might make business more convenient for the company and its sales representatives. CRM also allows organizations to give customers the option of choosing how they want to be approached or contacted. More importantly, Our CRM system speed up the closing of deals because of the increased efficiency in customer leads and information. Turnaround time substantially decreases, thereby benefiting the company. In addition, as different company departments are able to share data, employees can efficiently work as a team, as opposed to working individually or in isolated groups. Despite each department having its own set of objectives, everyone is aware of and working toward the same goals.

There are many benefits that our Customer Relationship Management system could bring to you but essentially it will aim at improving the relationship with your existing customers, finding new prospective customers, and winning back former customers.